How to register for IRS online self-help tools

A: To verify your identity with ID.me, you’ll need to provide a photo of an identity document such as a driver’s license, state ID or passport.

You'll also need to take a selfie or choose to video chat with a live ID.me agent. If you need help verifying your identity or to submit a support ticket, you can visit the ID.me IRS Help Site.

If you use assistive technology such as a screen reader, or have trouble taking photos, you may need help to complete the process. Find more information in our accessibility guide.

If you can’t take a selfie or pass the self-service option, you’ll be directed to an ID.me video chat agent to verify your identity before you can access the IRS tools. 

A: If you’re a new user, you must create an ID.me account and verify your identity to access a specific IRS online service. If you have trouble verifying your identity with ID.me, you can get help on the ID.me Help Site.

A: No. The ID.me system doesn’t allow access by anyone under 18 years old. To view alternatives for the service you’re trying to access, select “What if I can't verify my identity?” on the sign-in page and then select the “alternative options” link to see specific alternatives related to that service.

A: Yes, if you have an Individual Taxpayer Identification Number (ITIN), you can create an account and sign in with ID.me to access IRS services.

A: 

Error Code 6001 – If you see error code 6001, you should confirm that the name you used to register with ID.me matches your legal name as reported to the Social Security Administration. Follow the steps in the ID.me "Updating your legal name" help article to review and update your name.

Error Code 6000 – If you see error code 6000, a security condition is preventing you from accessing this IRS online service. You won't be able to use this online service at this time.

Select view your alternatives on the error page to find other options for completing your transaction.

A: Yes, as a credential service provider certified against federal standards, ID.me is required to store your information. All selfie, video, and biometric data are automatically deleted for users who verify for the IRS, except for suspicious or fraudulent activity.  For information on how to manage your personal data with ID.me, visit the ID.me IRS Help Site.

ID.me will not share, sell, rent or trade your personally identifiable information or sensitive information with other parties, except to verify your identity and eligibility. ID.me is subject to strict privacy and security regulations and meets NIST Special Publication 800-63-3 Digital Identity Guidelines. Read more about how ID.me protects your private information in the ID.me Privacy Bill of Rights and the full ID.me privacy policy.