Log on to your account - exstars users If you are not able to logon, you will receive a message stating: Login Failed, Your User Account has Been Disabled. You will receive this message if: your password has expired due to not changing it within the last 90 days, you failed to login within the last 45 days, or you have made 3 unsuccessful login attempts. You must call the EDI Help Desk to have your password reset for these reasons or if your password has been compromised. EDI Help Desk - 216-898-6432. Regular Hours of Operation: Monday-Friday, 8 a.m.-5 p.m. Eastern time. Related topic ExSTARS topics
