Part 21 - Customer Account Services

 

An IRM procedural update, effective 12/16/2024, was issued to revise IRM 21.1.1 regarding Updated Balance Due Procedures; Removed APP. 40; Updated Exhibit 1-1

An IRM procedural update, effective 11/05/2024, was issued to revise IRM 21.1.3 regarding Oral Statement Authority Updates.

An IRM procedural update, effective 12/13/2024, was issued to revise IRM 21.2.1 regarding New Options Available in IOLA; Additional Forms Added to the MeF Platform.

An IRM procedural update, effective 10/09/2024, was issued to revise IRM 21.2.1 regarding Updates to IOLA; Tax Pro

An IRM procedural update, effective 11/25/2024, was issued to revise IRM 21.2.1 regarding various systems updates - IOLA; Get Transcript online moves to IOLA; BTA updates.

An IRM procedural update, effective 10/15/2024, was issued to revise IRM 21.2.3 regarding EUP; Individual Online Account; Postal Mail Delivery

An IRM procedural update, effective 12/09/2024, was issued to revise IRM 21.2.3 regarding Identity Theft Indicators and New Procedures for BMF; Unmasked Transcript Referrals.

An IRM procedural update, effective 10/04/2024, was issued to revise IRM 21.2.3 regarding Spanish Transcripts; SOR Mailbox; CAF; Letter 1722(IO); Call Closure; BMF 94X Series

An IRM procedural update, effective 11/21/2024, was issued to revise IRM 21.2.3 regarding Spanish Transcripts and Designated Officials in BTA; TE/GE and International SADI Check for SOR .

An IRM procedural update, effective 11/13/2024, was issued to revise IRM 21.3.3 regarding Changes, Clarifications, and Updates for Form 15620; Use of Estate of; Certified Letters; Routing of GLDS; Corr Date for Electronic Receipts.

An IRM procedural update, effective 12/17/2024, was issued to revise IRM 21.4.1 regarding Updates to Refund Research.

An IRM procedural update, effective 12/17/2024, was issued to revise IRM 21.4.2 regarding Updates to Refund Trace and Limited Payability.

An IRM procedural update, effective 10/08/2024, was issued to revise IRM 21.4.2 regarding Various Changes to Refund Trace

An IRM procedural update, effective 12/17/2024, was issued to revise IRM 21.4.3 regarding Updates to Returned Refunds/Releases.

An IRM procedural update, effective 10/08/2024, was issued to revise IRM 21.4.3.5.2 regarding Various Changes to Returned Refunds/Releases.

An IRM procedural update, effective 10/21/2024, was issued to revise IRM 21.5.9 regarding Carryback Claim Due Date Guidance; Excess Business Loss Limitation Legislative Extensions; Alternative Minimum Tax Credit Interest Computation Date Clarification; Tent Statute Consideration Updates.

An IRM procedural update, effective 11/13/2024, was issued to revise IRM 21.5.10.4.2 regarding Exam Soft Notices.

An IRM procedural update, effective 12/13/2024, was issued to revise IRM 21.6.3 regarding Various Updates to Credit Procedures.

An IRM procedural update, effective 11/13/2024, was issued to revise IRM 21.6.5 regarding Various 2025 Tax Year Limitations.

An IRM procedural update, effective 10/28/2024, was issued to revise IRM 21.7.2 regarding Additional Required ERC Disallowance Letter Language.

An IRM procedural update, effective 12/10/2024, was issued to revise IRM 21.7.2 regarding AM BMF Deferred Social Security Tax Handling Changes Including Discontinuance of APP 40.

An IRM procedural update, effective 07/22/2024, was issued to revise IRM 21.7.2 regarding Blocking Series Clarifications for Certain ERC Form 94XX Claims

An IRM procedural update, effective 11/27/2024, was issued to revise IRM 21.7.2 regarding Changes to ERC Routing; Spanish Holding Number; Extension of Supplemental Claims Date by Aggregate Filers.

An IRM procedural update, effective 12/18/2024, was issued to revise IRM 21.7.2 regarding Corrected Paragraphs to be Consistent with Topics of IRM Subsection.

An IRM procedural update, effective 12/04/2024, was issued to revise IRM 21.7.2 regarding Disallowance Actions for ERC Related Filtering Related Individuals; Correction Regarding Form 8974

IRM 21.7.2 Discontinuance of Publication 51 and 80

An IRM procedural update, effective 07/30/2024, was issued to revise IRM 21.7.2 regarding Form 94XX ERC Disallowance Handling Updates

An IRM procedural update, effective 08/20/2024, was issued to revise IRM 21.7.2 regarding Forms 94XX Filed Via MeF.

An IRM procedural update, effective 08/09/2024, was issued to revise IRM 21.7.2.7.2 regarding New Press Release for ERC Claims Processing.

An IRM procedural update, effective 12/17/2024, was issued to revise IRM 21.7.2 regarding New Subsection with Information About 105C and 106C Replies to ERC Claim Disallowances

An IRM procedural update, effective 09/20/2024, was issued to revise IRM 21.7.2 regarding Revised Case Control Instructions for ERC Form 94XX and Other COVID Credit Cases

An IRM procedural update, effective 06/26/2024, was issued to revise IRM 21.7.2 regarding Revised Handling Guidance for Forms 94XX Reporting ERC

An IRM procedural update, effective 10/08/2024, was issued to revise IRM 21.7.2 regarding Supplemental Forms 94XX Filed By Certain Aggregate Employment Tax Return Filers

An IRM procedural update, effective 10/21/2024, was issued to revise IRM 21.7.2.7.6.6 regarding Updated Supplemental Form 94xx Handling Instructions.

An IRM procedural update, effective 06/21/2024, was issued to revise IRM 21.7.2.7.2 regarding Update for Press Release on ERC Form 94XX Processing Status

An IRM procedural update, effective 12/13/2024, was issued to revise IRM 21.7.2 regarding Wage Limit and Tax Rate Updates

An IRM procedural update, effective 12/03/2024, was issued to revise IRM 21.7.3 regarding 2024 Credit Reduction States; State Wage Base; MeF Amended Form 940.

An IRM procedural update, effective 12/16/2024, was issued to revise IRM 21.6.4 regarding Various Updates and Clarifications Including Procedures for Claiming Net Qualified Disaster Loss and Self-employment Income Adjustments