PR-2023-3, April 4, 2023 WASHINGTON — The IRS will open the Guaynabo Taxpayer Assistance Center (TAC) on Saturday, April 8, from 9 a.m. to 4 p.m. at City View Plaza II Bldg. 48 Carr. 165 km. 1.2, Guaynabo, PR 00968, and Edificio DASE, Ave. Los Frailes Industrial Park, Calle C #475, Guaynabo, PR 00969 for face-to-face help. During the special Saturday opening, taxpayers can receive face-to-face help from IRS employees without an appointment. "During these special openings, taxpayers can get walk-in service for in-person help on many tax matters," said IRS Wage & Investment Division Commissioner and Taxpayer Experience Officer Ken Corbin. "These extra weekend hours are to enable America's taxpayers to effectively resolve their tax account concerns in ways that are most convenient for them." Normally, these centers are open during the week and people should have appointments to receive services. But during these Saturday hours, walk-ins will be accepted for all services routinely offered at an office, except for making cash payments. Tax return preparation is not a service provided at IRS TACs. Services provided The IRS's Contact Your Local Office site lists all services provided at specific Taxpayer Assistance Centers (TACs). If someone has questions about a tax bill, an IRS audit or they need help resolving a tax problem, they'll receive assistance from IRS employees specializing in those services. If these employees aren't available, the individual will receive a referral for additional help on these services. IRS Taxpayer Advocate Service employees may also be available to help with some issues. Professional foreign language interpretation will be available in many languages through an over-the-phone translation service. For deaf or hard of hearing individuals who need sign language interpreter services, IRS staff will schedule appointments for a later date. Alternatively, these individuals can call TTY/TDD 800-829-4059 to make an appointment. For more information on the special Saturday openings, visit IRS.gov/saturdayhours. For a snapshot of the most requested customer service topics, see Publication 5136, IRS Services Guide PDF. Come prepared Individuals should bring the following documents with them: Current government-issued photo identification, Social Security cards or ITINs for themselves and all members of their household, including their spouse and dependents (if applicable), Any IRS letters or notices received and related documents, For identity verification services, two forms of identification and, if filed, a copy of the tax return for the year in question. During the visit, IRS staff may also request the following information: A current mailing address, Proof of bank account information included on a tax return to receive payments or refunds by direct deposit. Tax return preparation options While tax return preparation is not a service offered at IRS TACs, information will be shared about available local free tax preparation options. Help is also available using the following services: Eligible individuals or families can get free help preparing their tax return at Volunteer Income Tax Assistance (VITA) or Tax Counseling for the Elderly (TCE) sites. To find the closest free tax return preparation help, use the VITA Locator Tool or call 800-906-9887. To find an AARP Tax-Aide site, use the AARP Site Locator Tool or call 888-227-7669. Any individual or family earning $73,000 or less in 2022 can use tax software through IRS Free File at no cost. There are products in English and Spanish. MilTax, a Department of Defense program, offers free return preparation software and electronic filing for federal tax returns and up to three state income tax returns. It's available for all military members, and some veterans, with no income limit. Help available 24/7 at IRS.gov The IRS encourages people to explore IRS.gov before traveling to an office. It's the fastest and easiest way for people to get the help they need. They can learn about the many self-service tools and resources available to resolve common tax concerns online. Some include IRS identity protection services, requesting Individual Taxpayer Identification Numbers (ITIN), refunds, transcripts and payment options. Go to IRS.gov for more information. Available resources include: Where's My Refund?, check refund status and estimated delivery date. Direct Pay, make tax payments or estimated tax payments for free from a checking or savings account. Electronic Federal Tax Payment System, individuals or businesses can make all types of federal tax payments. Online Payment Agreement, set up installment payments to pay taxes owed. Where's My Amended Return, track the status of an amended return. Interactive Tax Assistant and FAQs, get answers to many tax law questions. All IRS Forms and Publications, find and download current tax forms, instructions and publications. Those without access to the internet can call 800-829-3676 to order tax forms by mail.
