IRS Tax Tip 2024-63, July 29, 2024 Identity thieves may try to contact taxpayers through fraudulent calls, emails, texts and social media messages pretending to be the IRS. Here’s how taxpayers know when it’s the IRS that contacts them. Email, text and social media The IRS will mail a letter or notice before calling or emailing. The IRS does not: Send unexpected or unsolicited text messages to taxpayers. Initiate contact with taxpayers by email, text message or through social media. Send messages that ask for personal or financial information, especially when it comes to a tax refund. Common IRS-related online scams include: Phishing emails sent to taxpayers. Fake IRS social media accounts that contact taxpayers about a fake bill, grant or refund. Text messages sent to taxpayers for fake "tax credits" or "stimulus payments." Scammers’ messages often direct taxpayers to click fraudulent links they claim are IRS websites or other online tools. Phone calls After mailing a notice or letter to a taxpayer, IRS agents may call to confirm an appointment or discuss items for a scheduled audit. Taxpayers should know that: The IRS doesn't leave pre-recorded, urgent or threatening messages. Scammers will tell victims that if they do not call back, a warrant will be issued for their arrest. These calls are scams. Private collection agencies that the IRS works with may call taxpayers to collect certain outstanding inactive tax liabilities, but only after sending written notice to the taxpayer and their representative. The IRS and its authorized private collection agencies will never ask a taxpayer to pay using any form of pre-paid card, store or online gift card. Taxpayers can review the IRS payments page at IRS.gov/payments for all legitimate ways to make a payment. Letters and notices A letter or notice is usually the first contact a taxpayer gets from the IRS contacts. If a taxpayer gets a suspicious letter or notice, they can check to see if it's really the IRS: Log in to their secure IRS Online Account to find a copy of the notice or letter. Contact IRS customer service to verify it, if they weren't able to do so in their Online Account. Review IRS letters and notices at Understanding your IRS notice or letter. Confirm that collection notices from a private collection agency have the same taxpayer authentication number as the Notice CP40 the taxpayer received from the IRS. Visit Private debt collection frequently asked questions to learn more about verifying a private collection agency. Warning signs of a scam If taxpayers get an unexpected letter, email or text that claims to be from the IRS or another trusted source – like a bank, a credit company or a tax software provider – here are some tell-tale signs that it’s a scam: Spelling errors or incorrect grammar. A link or attachment with a slightly misspelled URL or an unusual one such as irs.com. All IRS links go to irs.gov. A threatening or urgent request to pay now, to follow a link or to open an attachment. Taxpayers who receive a request from IRS in the mail or by phone can always contact IRS customer service to authenticate it.
