If we assigned you an Identity Protection PIN (IP PIN) and you lost it or you didn't receive our CP01A Notice with your new IP PIN, you'll need to retrieve it or have it reissued to e-file your return. We assigned you an IP PIN if you: Received a CP01A Notice Opted-in to receive an IP PIN Tried to e-file your tax return and it was ‘rejected because you didn't include an IP PIN How to retrieve your IP PIN online You may use your online account to retrieve your current IP PIN. If you don’t already have an account on IRS.gov, you will be asked to create an account and validate your identity. How to get your IP PIN reissued If you're unable to retrieve your IP PIN online, you may call us at 800-908-4490 for specialized assistance, Monday-Friday, 7 a.m.-7 p.m. your local time (Alaska and Hawaii follow Pacific time), to have your IP PIN reissued. An assistor will verify your identity and mail your IP PIN to your address of record within 21 days. International users can call us at 1-267-941-1000 (not toll free) between 6 a.m.-11 p.m. Eastern time. Exception: It’s after October 14 and you haven’t filed your current or prior year Forms 1040 or 1040 PR/SS. If you fall under the exception and if you cannot create an online account, your best alternative at this time is to file your tax return by paper without your IP PIN. You’ll need to complete and mail a paper tax return without your IP PIN. We’ll review your return to confirm it’s yours, but this may delay any refund you’re due. Existing IP PIN users seeking to retrieve their numbers should not apply for a new IP PIN with Form 15227. The Form 15227 application process is only for taxpayers who are newly opting into the program and do not already have an IP PIN requirement. If you file your return without your IRS-assigned IP PIN: We’ll reject your electronic return, and you won't be able to e-file We’ll subject your paper return to additional screenings to validate your identity, delaying any refund you may be due
