These updated FAQs were released to the public in Fact Sheet 2022-32 PDF, July 14, 2022. Q K1. Why am I required to authenticate my identity? (added June 22, 2021) A1. The IRS needs to make sure you’re you - and not someone pretending to be you - before we give you access to your sensitive account information. The verification of your identity helps to keep your information safe and prevent fraud and identity theft. Q K2. How do I authenticate my identity? (updated May 20, 2022) A2. If you are a new Online Account user, you must create an ID.me account at the IRS and verify your identity. ID.me is a trusted credential service provider selected to support IRS.gov login services. ID.me uses the latest in identity verification technology to authenticate your identity quickly and easily. Learn more about ID.me and the IRS verification process at Sign In or Create a New Account. If you have an existing account with the IRS, use your Secure Access username and password and enter the security code as part of the multi-factor authentication (MFA) process. If you have an existing account with ID.me from a state government or federal agency, you may use your email and password and complete MFA. Q K3. I’m under 18 years old and was told I can’t authenticate; what do I do? (updated May 20, 2022) A3. ID.me authenticates individuals 18 years old and older. If you need help verifying your identity or to submit a support ticket, you can visit the ID.me IRS Help Site . If you can't verify your identity online, please see our alternative options. Q K4. Will ID.me retain my information? (added June 22, 2021) A4. Yes, as a credential service provider certified against federal standards, ID.me is required to store the individual's information. ID.me protects all sensitive data with stronger encryption than many financial institutions. Q K5. I can’t verify my identity. What do I need to do? (updated May 20, 2021) A5. If you're a new Online Account user, you must create an ID.me account at the IRS to verify your identity. You can get help verifying your identity with ID.me on the ID.me help site. ID.me is a trusted credential service provider selected to support IRS.gov login services. If you need help verifying your identity or to submit a support ticket, you can visit the ID.me IRS Help Site . If you can't verify your identity online, please see our alternative options. Q K6. When I call the IRS for help to authenticate my identity, what information updates can I provide? (updated May 20, 2021) A6. You can update your address. 2021 Child Tax Credit and advance Child Tax Credit payments topics Topic A: General Information Topic B: Eligibility for Advance Child Tax Credit Payments and the 2021 Child Tax Credit Topic C: Calculation of the 2021 Child Tax Credit Topic D: Calculation of Advance Child Tax Credit Payments Topic E: Advance Payment Process of the Child Tax Credit Topic F: Updating Your Child Tax Credit Information During 2021 Topic G: Receiving Advance Child Tax Credit Payments Topic H: Reconciling Your Advance Child Tax Credit Payments on Your 2021 Tax Return Topic I: U.S. Territory Residents and Advance Child Tax Credit Payments Topic J: Unenrolling from Advance Payments Topic K: Verifying Your Identity to View Your Online Account Topic L: Commonly Asked Shared-Custody Questions Topic M: Commonly Asked Immigration-Related Questions Topic N: Returning a Payment Previous updates to FAQs FS-2022-29, May 2022 PDF FS-2022-17, March 2022 PDF FS-2022-07, February 2022 PDF FS-2022-03, January 2022 PDF FS-2021-13, November 2021 PDF
