This page provides a listing of current and recent IRS-sponsored surveys, including customer satisfaction surveys, taxpayer compliance burden surveys, and focus groups. The IRS, as for all federal executive departments and agencies and their public websites, must comply with the Paperwork Reduction Act (44 U.S.C. Chapter 35) to ensure that information collected from the public minimizes burden and maximizes public utility. One of the principal requirements of the PRA is that organizations must have Office of Management and Budget approval before collecting information from the public (such as forms, general questionnaires, surveys, instructions, and other types of information collections) and they must display the current OMB control number on the collection format. IRS surveys conducted by mail, telephone and online provide the name of an IRS contact person and/or a helpline contact phone number. If you question the authenticity of the survey in any collection format, please review Report phishing. Summary information OMB IRS office Activity End date Method Vendor 1545-2290 Appeals Appeals contacts, cases closed during fiscal year survey periodcustomer satisfaction survey Ongoing Online ICF Macro, Inc. Large Business and Int'l 1545-2250 LB&I Domestic IC/CIC Survey Ongoing Online 1545-2250 LB&I International Compliance Survey Ongoing Online 1545-2290 Online Services, IRS.gov Sitewide survey (IRS.gov) Ongoing Online 1545-2256 TSSS/Online Services Online Usability Testing 6/2025 Online (Teams) Usability Testing with Moderator Pacific Consulting Group 1545-2290 OLS Direct Pay Survey Ongoing Online 1545-2290 OLS Tax Pro Account Survey Ongoing Online 1545-2290 OLS Online Account Survey Ongoing Online Research, Applied Analytics and Statistics (RAAS) 1545-2212 RAAS Business Taxpayer Burden Survey 6/30/2025 Online No Vendor 1545-2288 RAAS Comprehensive Taxpayer Attitude Survey 8/12/2024 Online or Phone (Call-in IVR with Interviewer option, if needed) PCG, Verasight, M. Davis & Company 1545-1432 Return Preparer Office Enrolled Agent Special Enrollment Exam 2/28/2026 Online 1545-2290 Small Business/Self-Employed Automated Collection System Ongoing IVR Phone Fors Marsh Group, LLC 1545-2250 SB/SE ACS Support Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2250 SB/SE Automated Under Reporter Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2250 SB/SE Correspondence Center Exam Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2250 SB/SE Innocent Spouse Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2250 SB/SE Compliance Services Collection Operation Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2250 SB/SE Field Collection Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2250 SB/SE Field Examination Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2250 SB/SE Employment Tax Examination Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2250 SB/SE Excise Tax Examination Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2250 SB/SE Estate and Gift Tax Examination Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-1432 SB/SE Customer Experience Expectations and Needs (CEEN) Satisfaction Survey Ongoing Phone ICF Incorporated 1545-1432 SB/SE Needs and Engagement Survey of Tax Professionals (NEST) Ongoing Online ICF Incorporated 1545-1432 SB/SE & RAAS American Customer Satisfaction Index -- Small Corporate Filing Process 10/31/2024 Online FCG, CFI Group, Dynata Taxpayer Advocate Service 1545-2250 Tax-Exempt/Government Entities (TE/GE) Exempt Organizations Determinations Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2250 TE/GE Exempt Organizations Examinations Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2250 TE/GE Employee Plans Determinations Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2250 TE/GE Employee Plans Examinations Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2250 TE/GE Federal, State & Local Governments Examination Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2250 TE/GE Tax Exempt Bonds Exam Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2250 TE/GE Indian Tribal Government Exam Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2256 Taxpayer Experience Office Taxpayer Interviews Ongoing Online Deloitte 1545-1432 Taxpayer Services (TS): Customer Assistance, Relationship & Education (CARE): Media & Publications Individual Taxpayer Ongoing Mail/Online Pacific Consulting Group 1545-1432 TS:CAR:MP Over-the-Phone Interpreter (OPI) Service Ongoing IVR Phone/Online Pacific Consulting Group 1545-1432 TS:CAR:MP Business Taxpayer Ongoing Mail/Online Pacific Consulting Group 1545-1432 TS:CAR:MP Tax Return Preparer Ongoing Mail/Online Pacific Consulting Group 1545-1432 TS:CAR:MP Forms Distribution Ongoing Online Pacific Consulting Group 1545-2250 TS: CARE: Field Assistance TS:CAR:FA TAC Office Ongoing Comment card Pacific Consulting Group 1545-2250 TS: CARE: Stakeholder Partnerships, Education and Communication (SPEC) TS:CAR:SPEC SPEC Partner Ongoing Online Pacific Consulting Group 1545-1432 TS:CAR:SPEC Volunteer Experience Survey Ongoing Online Pacific Consulting Group 1545-2250 Taxpayer Services (TS) Customer Account Services (CAS) Adjustments Ongoing Mail- Paper Survey ICF MACRO, INC. 1545-2290 TS:CAS E-Help Ongoing IVR Phone ICF Incorporated 1545-2250 TS:CAS Injured Spouse Ongoing Mailed, paper survey Fors Marsh Group, LLC 1545-2290 TS:CAS Practitioner Priority Service Ongoing IVR Phone PCG 1545-2290 TS:CAS Accounts Management Toll-Free Ongoing IVR Phone PCG 1545-2290 TS:CAS TE/GE Toll-Free Ongoing IVR Phone FMG 1545-2290 TS:CAS Toll-Free TAC Appointment Line Survey and Follow-up Survey Ongoing IVR Phone/Online and Phone FMG 1545-2290 TS:Return Integrity & Compliance Services (RICS) Refundable Credits Examination Operations (RCEO) Ongoing Mail/Online Fors Marsh Group, LLC 1545-2290 TS:Return Integrity & Compliance Services (RICS) Refundable Credits Examination Operations (RCEO) Toll-Free Ongoing IVR Phone (phone) Mail (w/online option) FMG 1545-2290 TS Field Assistance Comment Card (National) Ongoing Comment card 1545-2290 TS Field Assistance Appointment Services Follow-Up Survey Ongoing IVR phone and Online 1545-1432 TS and Research, Applied Analytics and Statistics (RAAS) American Customer Satisfaction Index — Individual Paper Filing Process 10/31/2024 Online FCG, CFI Group, Dynata 1545-1432 TS & RAAS American Customer Satisfaction Index — Individual Electronic Filing Process 10/31/2024 Online FCG, CFI Group, Dynata
