What this notice is about We tried to direct deposit your refund, but the financial institution couldn’t process it. We are researching your account, but it will take 8 to 10 weeks to complete our review and verify this refund. What you need to do You don’t need to do anything at this time. You may want to Call us at the toll-free number on the notice if you don’t receive your refund check or a follow-up letter within 10 weeks Monitor your financial accounts If you notice any suspicious or unusual activity, you should: Notify your financial institutions Contact the fraud department of one of the three major credit bureaus Report any fraudulent activity to your local police or sheriff's department File a complaint with the Federal Trade Commission at IdentityTheft.gov Submit a Form 14039, Identity Theft Affidavit PDF Consider an IRS Identity Protection PIN to help prevent misuse of your taxpayer identification number on fraudulent federal income tax returns. Learn more at IRS.gov/ippin. Frequently asked questions What should I do if I didn’t file a return? Submit a Form 14039, Identity Theft Affidavit, to the IRS address in the Form 14039 instructions. Can I direct part of my refund into my tax professional’s checking or savings account to pay my tax preparation fee? No. You can direct your refund to any of your checking or savings accounts. You can’t direct your refund to someone else’s account (except for your spouse’s account when you have a joint refund). Why will it take up to 10 weeks to receive my refund? We must research your account to determine if you are entitled to the refund. We try to balance customer service and tax compliance when we review tax returns. Refund timeframes are also affected by: Bankruptcy An open audit A balance due on a related account (such as a different tax year) Will calling the IRS give me additional information or speed my refund? No, calling us won’t speed up your refund. You don’t need to call us unless we send you a letter that asks you to contact us. Our telephone assistors won’t be able to provide any additional information. Tips for next year If you request a direct deposit refund, be sure the account you specify is in your name (or your spouse’s if you have a joint refund). If you changed your name as a result of a recent marriage or divorce, be sure the name on your tax return matches the name registered with the Social Security Administration. Never direct your refund to an account that belongs to a relative, friend, or tax return preparer. Reference tools Publication 1, Your Rights as a Taxpayer Publication 17, Your Federal Income Tax Full list of tax forms and instructions 是否需要帮助？ 您可以授权他人（英文）代表您联系国税局。 查看一下您是否有资格获得低收入纳税人诊所的帮助（英文）。 倘若您在网上未能找到所需信息，请拨打通知或信函顶部的国税局电话号码。倘若您未收到信函或通知，请使用电话协助。 如果您不能自行解决罚款问题，请联系纳税人权益服务处，这是国税局内部的一个独立机构。
