The following information is designed to aid IRS employees and volunteers at IRS volunteer return preparation sites (VITA, TCE, Military VITA, etc.) who help taxpayers affected by a disaster. Users should interview impacted taxpayers to determine their tax situations, then select the appropriate category below. Each category includes various options to address taxpayer needs. Click on the appropriate link, if a taxpayer needs … Copies of prior year federal tax returns and/or a transcript Answers to tax questions relating to disasters Help obtaining current tax year information For individual filers For business filers Return preparation assistance for a current or prior year tax return, claiming a disaster loss or gain - for business filers Tax forms or publications Help for financial hardship experienced because of a natural disaster Return preparation assistance for a state tax return Publication references: Publication 17, Your Federal Income Tax PDF Publication 547, Casualties, Disaster, and Thefts PDF Publication 5396, Fact Sheet for VITA/TCE Sites Impacted by Federally Declared Disasters (January 1, 2018 – December 20, 2019) PDF Publication 5396-A, Job Aid for VITA/TCE Volunteers: Using Form 4852 when Missing the Form W-2 or 1099-R PDF Publication 5396-B, Casualty Loss Screening Tool PDF