Building on filing season 2023 success, IRS continues to improve service, pursue high-income individuals evading taxes, modernize technology

IR-2023-126, July 14, 2023 — Thanks to Inflation Reduction Act resources, the IRS delivered dramatically improved service in filing season 2023. IRS achieved an 87% level of service. Through the end of filing season, IRS answered 3 million more calls, cut phone wait times to three minutes from 28 minutes, served 140,000 more taxpayers in-person, digitized 80 times more returns than in 2022 through the adoption of new scanning technology, cleared the backlog of unprocessed 2022 individual tax returns with no errors, launched two new digital tools, and enabled a new direct-deposit refund option for taxpayers with amended returns.
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Self-select PIN method for Forms 1040 and 4868 Modernized e-File (MeF)

Self-Select PIN info for 1040 MeF program
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