The Appeals mission is to resolve federal tax controversies without litigation on a basis that: (i) is fair and impartial to both the government and the taxpayer; (ii) promotes a consistent application and interpretation of, and voluntary compliance with, the federal tax laws; and (iii) enhances public confidence in the integrity and efficiency of the IRS. IRC 7803(e)(3). Appeals is the only administrative function of the Service with authority to consider settlements of tax controversies, and has the primary responsibility to resolve these disputes without litigation to the maximum extent possible.

Appeals accomplishes its mission by considering protested and Tax Court-docketed cases, holding conferences, and negotiating settlements in a manner that ensures Appeals employees act in accord with the Taxpayer Bill of Rights (TBOR) in every interaction with taxpayers. The TBOR lists rights that already existed in the tax code, putting them in simple language and grouping them into 10 fundamental rights. Employees are responsible for being familiar with and acting in accord with taxpayer rights. See IRC 7803(a)(3), Execution of Duties in Accord with Taxpayer Rights. For additional information about the TBOR, see https://www.irs.gov/taxpayer-bill-of-rights.

See IRM 1.2.1.12.1, Policy Statement 20-1 (Formerly P-1-18), which sets forth the Service’s position regarding penalties.

See IRM 20.1, Penalty Handbook, which provides Servicewide instructions for working penalty cases.

The Policy analyst shown on the Product Catalog page as the originator is the assigned author of this IRM.

Policy, Planning, Quality and Analysis (PPQA) provides trend and data analyses and detailed summary reports for Appeals.

See IRM Exhibit 8.1.1-1, Common Terms Used in Appeals, for common terms and definitions used in IRM Part 8. Terms listed in that exhibit are not included in this section.

The table below lists commonly used acronyms and their definitions:

This IRM is the primary source of guidance on this program in Appeals.

This IRM is supplemented by information in IRM 20.1, Penalty Handbook, and its related sections.

The following table identifies the most common Transaction Codes (TC) that may be included in the proposed penalty field at the return level which have an ACDS Type Code of "PENAP" . Note that this is not an all-inclusive list.

Generally post-assessment penalty appeal cases are received from:

If the taxpayer submits a written protest to an assessed penalty, Compliance forwards the case to Appeals. Information on documents to be included with the case file are found in IRM 20.1.1.3.5.1, Subsequent Requests for Penalty Relief.

Instructions for carding PENAP cases are now located in IRM 8.20.5.31.6, Penalty Appeal (PENAP) Case Carding.

Depending on the complexity of the penalty issue, the case may be assigned to either an ATE on the centralized Ogden Campus Appeals PENAP team or an ATE in a field office.

The Appeals Team Manager (ATM) or designated official will assign the case to an ATE on ACDS.

Upon receipt of a newly assigned or transferred case (i.e., date of CR-NR), the ATE will follow the procedures outlined in IRM 8.2.1.4, Receipt of New Assignment by an Appeals Technical Employee (ATE). These procedures include, but are not limited to:

With respect to the CSC, the ATE will, within 45 calendar days of receipt, verify the information on the card, including the following:

Review the case and contact the taxpayer for further clarification if needed to provide prompt resolution.

Apply reasonable cause criteria when considering a PENAP case. See IRM 8.11.1.2.7.1, Reasonable Cause, for more information on reasonable cause.

Also consider hazards of litigation to settle PENAP cases. See IRM 8.11.1.2.7.5, Hazards of Litigation.

Also consider:

See IRM 8.11.1.2.3, Assessed Penalty Settlement Authority.

Taxpayers may provide new information and/or evidence to Appeals. New information is defined in IRM 8.6.1.7.5, Taxpayer Provides New Information. If the new information or evidence is relevant to the penalty and requires investigative action or additional analysis, then release jurisdiction of the case and return it to the originating function for consideration. See IRM 8.6.1.7.7, Jurisdiction Released, for additional information.

In resolving disputes, Appeals may consider new theories and/or alternative legal arguments that support the parties' positions when evaluating the hazards of litigation in a case. However, do not develop evidence that is not in the case file to support the new theory or argument. See IRM 8.6.1.7.6, Taxpayer Raises New Theory or Alternative Legal Argument.

Use a judicial approach in deciding PENAP cases. Provide general guidance to taxpayers on establishing reasonable cause. Do not request specific documents or develop the taxpayer’s position.

Many documents received during consideration of a PENAP may not meet the definition of “new information.” Many penalties are assessed without deficiency procedures, and reasonable cause needs to be established for the abatement of these penalties. Documents received during consideration of a PENAP are generally not voluminous, don’t require additional development, and in many instances, corroborate the taxpayer’s testimony. Consider the probative value of any evidence that does not meet the definition of “new information” above and apply hazards of litigation in making a determination.

This section discusses the process used by the ATE to close PENAP cases.

Use ACDS APGolf to generate all forms and letters.

Prepare the Appeals Case Memo (ACM). The ACM should outline the facts and circumstances supporting sustention or abatement of the penalty. This could include, but is not limited to:

Prepare the ACDS customized Form 5402, Appeals Transmittal and Case Memo, to:

The Closing Codes for PENAP cases are:

Prepare the appropriate closing letter in ACDS:

The closing letter prepared by the ATE should be left undated and should contain the ATM’s signature block.

Route the case to the ATM. After the ATM approves the ATE’s recommended settlement, the ATM will countersign the Form 5402, sign the closing letter, and route the case to APS. See IRM 8.20.7.13.2, Closing Letter, for more information about the process of sending closing letters.

In rare situations, resolution of the case will involve a specific matter closing agreement. See IRM 8.13.1, Processing Closing Agreements in Appeals.

APS’ Closing Procedures have been moved to IRM 8.20.7.50, Penalty Appeal (PENAP) Case Closing Procedures.