The Taxpayer Advocate Service (TAS) is an independent organization within the Internal Revenue Service (IRS), led by the National Taxpayer Advocate. Its job is to protect taxpayers’ rights by striving to ensure that every taxpayer is treated fairly and knows and understands their rights under the Taxpayer Bill of Rights (TBOR). TAS offers free help to taxpayers, including when taxpayers face financial difficulties due to an IRS problem, when they are unable to resolve tax problems they haven’t been able to resolve on their own, or when they need assistance to address an IRS system, process, or procedure that is not functioning as it should. TAS has at least one taxpayer advocate office located in every state, the District of Columbia, and Puerto Rico.

TAS uses Form 12412, Operations Assistance Request (OAR), to start the OAR process of referring a case to the Wage and Investment (W&I) Division, to affect the resolution of the taxpayer’s problem. Form more information, refer to IRM 13.1.19, TAS Operations Assistance Request (OAR) Process.

Refer taxpayers to TAS when the contact meets TAS criteria or when Form 911, Request for Taxpayer Advocate Service Assistance (and Application for Taxpayer Assistance Order), is attached and steps cannot be taken to resolve the taxpayer’s issue the same day.

The definition of same day resolution is within 24 hours. The following two situations meet the definition of same day resolution:

When making a TAS referral, use Form 911, and forward to TAS following your local procedures.

See IRM 13.1.7, Taxpayer Advocate Service (TAS) Criteria, for more information.

The National Taxpayer Advocate reached agreements with the Commissioners of the Wage and Investment (W&I) Division, Small Business/Self Employed (SB/SE) Division, Tax Exempt Government Entities (TEGE) Division, Criminal Investigation (CI), Appeals, and Large Business and International (LB&I) that outline the procedures and responsibilities for processing Taxpayer Advocate Service (TAS) casework when either the statutory or delegated authority to complete case transactions rests outside of TAS. These agreements are known as Service Level Agreements (SLAs).

The SLAs are found at https://irssource.web.irs.gov/TAS/SitePages/SLA.aspx.

The Taxpayer Advocate Service uses the Operation Assistance Request (OAR) process to refer cases when TAS lacks either the statutory or delegated authority to resolve a taxpayer’s problem. The TAS uses Form 12412, Operations Assistance Request (OAR), to initiate the OAR process.

In cases requiring an OAR, TAS completes Form 12412 and forwards the case to the Operating Division Liaison via Form 3210, Document Transmittal. The Operating Division Liaison reviews the case, assigns it to the appropriate area, and monitors the case through its conclusion.

When TAS requests expedite processing, Operating Division or Functions Liaisons acknowledge receipt via Form 3210, secure messaging e-mail, fax, or by phone within one workday of receipt of the OAR.

For OARS that don't require expedite processing, the Operating Division or Functions Liaisons acknowledge receipt via Form 3210, secure messaging e-mail, fax, or by phone within three workdays of receipt of the OAR.

Make every effort to expedite completion of OAR cases. Form 12412 indicates timeframes for the assigned area to complete the case.

For more detailed information, refer to: IRM 13.1.19, Taxpayer Advocate Case Procedures, Operations Assistance Request (OAR) Process, or the TAS SLA website at https://irssource.web.irs.gov/TAS/SitePages/SLA.aspx.

This section contains correction procedures for EFAST2 and campus unpostables created from the EPMF for employees working in the unpostable function in the campus.

Responsibility and Authority

Use the instructions in IRM 3.12.32, General Unpostables, in conjunction with IRM 3.12.166, EPMF Unpostables, and IRM 3.13.36, EPMF Account Numbers.

Amended Return – A second return filed before or after the due date, which changes information submitted on the original return.

Area Office - Office responsible for making plan determination.

Assess – To impose or increase tax, penalty, and/or interest.

Audit Information Management System (AIMS) – A computerized database that is a subsystem of IDRS. It provides a system to establish and requisition returns, as well as update, assess, and abate taxes, penalties, and credits on returns under examination jurisdiction.

Automated Non-Master File System (ANMF) – A computer system that houses a collection of revenue accounting transactions on taxpayer accounts. Its purpose is to provide a means for the assessment and abatement of taxes, penalties and interest.

Automatic Data Processing (ADP) – The handling and processing of data from electronic machines with a minimum of human intervention.

Batch – A group of work of like documents within a program code.

Business Master File (BMF) – A magnetic tape file maintained at Martinsburg Computer Center (MCC) containing information about taxpayers filing business returns and related accounts.

Calendar Year – The 12-month period from January 1 through December 31.

Command Code (CC) – Five-character code used to input data on the Integrated Data Retrieval System (IDRS).

Computer Condition Code (CCC) - Identifies a special condition or computation for the computer, which posts to the Master File.

Computer Paragraph (CP) – Computer-generated notices to request information or give information to the taxpayer regarding certain aspects of their tax return. Also, certain notices generated to inform the campus of postings to the Master File that require additional action.

Controlling DLN – This Document Locator Number (DLN) controls the location of the return in the files. It can be an original return DLN or a new DLN assigned to certain Examination or Collection adjustment documents (also known as a refile DLN).

Corporation – A business organization formed by a group of people joined together to act as a single entity.

Cross-reference (X-REF) – Identifies related TINs and the sort name (DBA-Doing business as).

Cycle – One week’s processing at the campus and MCC. The cycle is expressed by a six-digit code. The first four digits represent the processing year and the last two digits represent the processing week in that year.

Delinquent Return – A return filed and received after the due date.

Document – A form, voucher, or written evidence of a transaction, which establishes or affects an account.

Document Locator Number (DLN) – A 14-digit controlled number assigned to every return or document input through the ADP system. The fourteenth (last) digit is the year of processing, and is computer generated and appears on all records on the EP Error Register. The DLN is used to control, identify, and locate documents processed in the ADP system. The DLN identifies the type of document and/or return received including the date and year of input.

Due Date – A prescribed date on which a calendar or fiscal year return must be filed.

Dummy Return – An input return not prepared by the taxpayer or an input document treated as a return.

EACS - EO/EP Application Control System.

EBSA – Employee Benefits Security Administration.

Editing – Examining and perfecting returns by correcting misplaced, incorrect, or illegible entries.

Edit Sheet – A form coded and attached to a return for use in transcribing data from the return.

EFAST2 - ERISA Filing Acceptance System. A computerized processing system.

Employee Plans Master File (EPMF) – A magnetic tape file maintained at MCC consisting of tax-sheltered pension/profit sharing plans.

Employee Retirement Income Security Act (ERISA) – This act ensures that each participant in a pension or welfare plan has a plan operating according to the law.

Employer Identification Number (EIN) – An assigned nine-digit number to identify a business tax account.

Entity – The portion of the Master File record that identifies the taxpayer. It contains name, address, social security or employer identification number, employment code if applicable, name control (first four characters from the taxpayer’s name), location codes, filing requirement codes, fiscal period, plan number, plan effective date and date of establishment.

ESOP – Employee Stock Ownership Plan.

Fact of Filing (FOF) - EFAST/IRS- processed returns that reflect limited data on the module. The return is usually a prior plan year or was filed on a non-standard form that couldn’t be scanned by the vendor.

Federal Records Center (FRC) – Used by file clerks to indicate when a requested return is no longer housed at the campus and has been shipped to the FRC building.

File Folder Number – A nine-digit number assigned by the Area Office to the case file of a pre-approved plan application for internal control purposes. This number appears on all opinion letters issued.

File Location Code (FLC) – Digits 1 and 2 of the DLN. Identifies the location where the return is filed.

Fiscal Year – A 12-month period that ends on the last day of any month except December.

Fiscal Year Month (FYM) – Any month a taxpayer elects as the ending month of an accounting year.

Individual Master File (IMF) – A magnetic tape file maintained at Martinsburg Computing Center (MCC) containing information about taxpayers filing Individual returns and related documents.

Individual Retirement Account File (IRAF) – A magnetic tape file maintained at Martinsburg Computing Center (MCC) containing information about taxpayers filing Individual Retirement returns and related documents.

INOLE – IDRS CC used to display current Master File entity information.

Input Cycle (IC) – Cycle date of IDRS input.

Integrated Data Retrieval System (IDRS) – A computer system with the capability to instantaneously retrieve or update stored information, which will work in harmony with the Master File or taxpayer accounts. This system is used for quick resolution of problems and inquiries concerning current and prior taxpayer returns.

Interfile – A document or block of documents that was absent when the related documents were retired to the FRC or sent to the microfiche contractor.

Julian Date – Digits 6, 7, and 8 of the DLN corresponding to the numeric day of the year.

Keogh (self-employed plan) – Plan of a sole proprietor or partnership with no common law employees or a plan with at least one owner employee and at least one common law employee.

Martinsburg Computing Center (MCC) – A computer center located in Martinsburg, West Virginia, where employee pension plans post to the Master File.

Master File (MF) – A magnetic tape record containing all information with respect to returns and related documents.

Master File Tax Account Code (MFT) – A two-digit number that identifies the type of tax.

Microfilm Replacement System (MRS) – An automated research system that replaces most of the microfilm research for tax data now being done in the campus. IDRS terminals are used for requests.

Name Control (NC) – For EFAST2 returns, the vendor sends the return information to the EPMF as received; therefore, the first four characters of the name line will be used regardless of whether it is a trust, estate, personal name or business. IRS will accept the name control as received. The name control is used to check the Master File and validate that the TIN corresponds with the proper taxpayer.

Notices – Computer-generated messages that result from an analysis of the taxpayer’s account on the Master File.

No Record (NR) – Term used by file clerks to indicate a particular document or transaction, usually a tax return, for a given taxpayer doesn't exist.

Not In File (NIF) – Abbreviation used by files personnel to indicate to other files personnel that a document isn't in the files and isn't charged out.

Plan Name – A name used by the employer/sponsor for each of their plans. Once a plan name is established, it should continue to be used every year that a return is filed for that plan.

Plan Number – A three-digit number assigned by the employer/sponsor for each plan with 001–500 for non-welfare plans and 501–999 for welfare plans; selected by the taxpayer to identify retirement accounts.

Plan Period – Period of time for which a return is filed. The IRS uses a six-digit code to indicate the end of the plan period for a given return. The first four digits represent the year and the last two digits represent the month.

Plan Year Ending – The accounting period chosen by the employer/sponsor for a plan for which all returns for the plan will be filed.

Power Of Attorney (POA) – The authorization a taxpayer gives to a third party to receive specific tax information.

Prior Year – A prior year is a tax period that precedes the processing year.

Public Inspection – EPMF returns are open for public inspection with exception of Form 8955-SSA and Form 5330.

Pull – Remove a block of work or document from its storage location.

Push Code – A method of computer suspending requests, TC 930, for returns not posted. At return posting time, a notice is computer-generated to cause association and rerouting of the two documents for an appropriate action.

Recharge – Transfer custody and responsibility for a charged-out document directly from one user to another.

Refile – Sending the return/document back to Files to be filed in its original position in the block.

Refile DLN – DLN assigned to a return or a document after an examination or campus adjustment has been completed. The tax return and related documents are filed under this refile DLN rather than the original DLN. Refile DLNs can be identified by the 4th and 5th digits of the DLN. A 47 Document Code means Examination has handled the return. A 54 Document Code means a campus has processed the case.

Reject – A return or document that wasn't acceptable by the campus computer because of incorrect or incomplete information.

Return – A legal form or written evidence used by the taxpayer to record tax information.

Return Processing Code (RPC) - Identifies special EFAST processing conditions.

Social Security Number (SSN) – A permanently assigned nine-digit number to identify an individual income tax account.

Status Codes – These codes are generated as a result of the computer analysis after a specific time lapse or after a transaction has posted to a tax module.

Taxpayer Delinquency Investigation (TDI) – A tax account that has a filing requirement for which a return hasn't been received and a CP 403, CP 406 or TYD-14 has been generated.

Taxpayer Identification Number (TIN) – Either an EIN or SSN. Every taxpayer on Master File has a permanent number for identification on the tax account.

Tax Period – The month and year in which the length of liability ends for a particular return.

Transaction Code (TC) – A three-digit code used to identify a transaction being processed and to maintain a history of actions posted to taxpayers accounts on the Master File. A transaction code identifies the precise actions being taken to a taxpayer’s account.

Transcript – A copy of entity and tax data from the Master File concerning a taxpayer’s account.

Unpostable – An input transaction that attempted to post or update the Master File but couldn't because of inconsistencies with the posted transactions, filing requirements, or other input data. This matching occurs at MCC by comparing campus data and Master File information.

Unpostable Resolution Code (URC) - The code used to close an unpostable.

Valid EIN – A nine-digit number beginning with a campus prefix of two digits, followed by seven digits in a valid series (NN-NNNNNNN). A valid EPMF EIN adds the file source definer "P" that immediately follows the nine digits (NN-NNNNNNNP).

General Procedures for Unpostables are as follows:

Keep inventories to a manageable level. The Headquarters and Campus measuring device are the weekly Control D reports. (Unpostable Inventories, Unpostable Receipts, etc.)

If the campus ending inventory exceeds their receipts by 15 percent for three consecutive weeks, or their aged inventory exceeds 10 percent per week (per Master File) the inventory is unmanageable. Management takes stringent measures to bring percentages back to manageable levels. The following are for all functions working unpostables to help in maintaining these levels:

IRM 3.12.32, General Unpostables, provides general guidelines regarding processing of unpostable cases (i.e., filer correspondence, Taxpayer Delinquency Investigation (TDI), research and credit transfers). See IRM 3.12.32 for:

IRM 3.12.166 provides the definition of the unpostable code and procedures for correcting EPMF case closures for INDIVIDUAL and FILE type unpostable conditions.

The Restructuring and Reform Act of 1998, section 3705(a), provides identification requirements for all IRS employees working tax-related matters. This section requires that any manually generated correspondence received by a taxpayer from the Internal Revenue Service (IRS) will include in a prominent manner the name, telephone number and unique identifying number of an IRS employee the taxpayer may contact with respect to the correspondence. We generally define "manually generated correspondence" as IDRS "C" letters used for requesting missing information, forms or schedules from returns received for processing.

The term "manually generated correspondence" concerns correspondence to taxpayers that contain the following elements. The IRS employee issuing the correspondence is:

You may use the selective paragraph with Letter 1072C, Employee Plan EIN Missing/Requested/Assigned Information, if applicable. However, in most instances, you won't need to include a Tax Examiner (TE) name and phone number with Letter 1072C since you aren't suspending for a reply. The Letter 1072C simply notifies the filer of action you have taken to close the case.

Always enter the letter sent on an account in the remarks field (line 8 of UPRES).

Before initiating any correspondence (or telephone contact), check the Centralized Authorization File (CAF) to either:

Correspondence Handbook is the central authority for handling taxpayer correspondence. Refer to IRM 21.3.3, Incoming and Outgoing Correspondence/Letters. This IRM takes precedence over all other handbooks addressing the Service's handling of taxpayer correspondence. Refer to IRM 3.30.123, Processing Timeliness: Cycles, Criteria and Critical Dates, for suspense days and maximum days to process correspondence replies.

If a Letter 1072C sent from EP Entity Unpostables returns as Undeliverable, follow the instructions for Undeliverable Correspondence found in IRM 3.13.36.25, Correspondence.

Listed below are the Unpostable Resolution Code (URC) for CC UPRES. These codes are also valid on the EPMF Master File.

These Master File and URC combinations are subject to an additional validity check for each URC depending on the type of EPMF record and the unpostable category criteria.

CC UPRES must meet all the validity checks for input of these URC actions as CC definers. See the general command code information for the CC UPRES validity criteria in IRM 3.12.32.

For issues regarding Disclosure, Third Party Request for Information, Freedom of Information Act requests, Privacy Act, etc. refer to IRM 11.3, Disclosure of Official Information.

For specific questions regarding Disclosure and CAF, refer to your Campus Disclosure Office.

When the latest return module contains an unreversed TC 150 or 977 with Computer Condition Code (CCC) "F" (final return), the plan filing requirement is blank.

CCC "F" generates on current year Forms 5500/5500-EZ if Return Process Code (RPC) "T" is present.

The RPC "T" generates when:

Use the following instructions to update the old sponsor's filing requirements when:

If Line 4 a, b or c is completed on Form 5500 (Line 5 a, b or c on Form 5500–EZ), or contact with the filer indicates a change in sponsorship has taken place, then:

When a TC 020 (Doc Code 64) posts to the plan data module, the plan filing requirement is 8 if a TC 12X or return module is present for the plan.

The plan data module contains information related to one plan number. Some of the information included is:

You can establish or update the plan data module by the following transactions input via CC EPLAN:

You can update the plan data module by the following transactions input via CC FRM77 (Doc. Code 77):

You can establish or update the plan data module by the following transactions input via Cincinnati Area Office (AO) EACS:

The plan data module may also be updated via vendor or IRS processing:

CC EPLAN transactions validate the input EIN, name control and plan number against the NAP.

The input format for CC EPLAN is EPLAN with definer "R" , the sponsor EIN with File source "P" , the name control, and the plan number.

If receiving an error message on input of a TC 000, research CC ENMOD.

When inputting a TC 000 via CC EPLAN, enter the administrator name, address, and Administrator’s Identification Number (AIN) or the Administrator Same Indicator (ASI).

If no AIN is present, but administrator name is present on the unpostable document, research BMF and EPMF for a number.

If the filer checked "NO" for Box 2a but did not furnish the address, research for an address. If the address is the same as one shown in Box 1a, enter a "1" in the ASI field. If different, input the administrator address on your EPLAN screen.

In some cases, sponsors of employee benefit plans file applications for determinations and terminations for their plans. These applications post to the EPMF as TC 121, 123, or 125, input by Cincinnati.

TC 12X transactions reflect the effective date of the plan, termination, or merge, plan name, plan number, and certain other characteristics of the plan.

You can update the plan data module by the following transactions input via CC FRM77 (Doc. Code 77):

You can establish or update the plan data module by the following transactions input via Cincinnati Area Office (AO) EACS:

Research the EPMF using CC EMFOL and ERTVU.

Research Master File entity data for both BMF and EPMF using CC INOLE.

Research the EPMF Return Transaction File using CC ERTVU. See IRM 3.12.166.11.7, Command Code ERTVU.

The Customer Account Data Engine (CADE) 2 Program Office in Headquarters is charged with the primary goal to implement a single, modernized programming solution which provides daily processing of taxpayer accounts.

The CADE 2 solution is comprised of several components to modernize the IRS to a daily processing environment with several Transition States.

With CADE 2 there were changes to campus cycles that began with cycle 201201.

The BMF, EO and EPMF campus cycles are:

BMF, EO and EPMF transaction posting time frames are as follows:

Cycle posting dates reflect a format of YYYYCCDD. YYYY indicates the year. CC indicates the posting cycle. For IMF transactions, the following values for DD are defined:

IDRS is a computer system with the capability to retrieve and update stored taxpayer account information on the Master Files. Perform research of IDRS through the use of various command codes (CC).

IDRS research is necessary to see case control information and pending transactions that have yet to post to Master File.

IDRS research command codes are:

IRM 2.3 explains the uses of ENMOD, INOLE, NAMEE/NAMEB, EMFOL, TXMOD and SUMRY.

IDRS input command codes are:

Research the NAP using CC INOLE to display current Master File information.

Use CC INOLE with definer "T" when you want to know if the TIN is on more than one Master File.

CC INOLE with definer "S" for EPMF accounts displays the sponsor name, mailing address, location address, name control, and prior name control. It also displays up to five plan numbers, with the plan name, administrator EIN, plan year ending month, effective date, filing requirement, and status code.

Use CC INOLE with definer "P" when needing plan information for a filer with more than five plans.

Use CC INOLE with definer "G" when the TIN type is unknown

Perform GUF research by use of Unpostable command codes.

The Unpostable command codes are:

If there is no activity on a tax module for ten years or more, the tax module drops from the Master File.

Use CC EMFOL to research posted EP Master File information. This file updates weekly as the Master File itself updates. See IRM 2.4, IDRS Terminal Input, for more information.

Input the sponsor EIN with a definer to access the command code. The type of information required determines the definer used for the request:

Use CFOL command code ERTVU when researching EPMF accounts.

Use CC ERTVU to research the Return Transaction File. It updates weekly. Most of the information transcribed from the returns, including the Edit Sheet, as well as some generated data, display with this command code.

Plan Year Ending 199112 to the current year displays with this command code. Therefore, when using ERTVU to research an older plan period return, always research EMFOL first to determine the current information about the return posting. You may need to research the EFAST2 website to view the original return in some cases, if the most current return isn't available on ERTVU.

The line numbers from the return as well as an abbreviated literal display with the information.

Input this command code with an EIN, plan number, plan period, definer code, and EFAST Status Code.

Status codes for EFAST processing are:

Use CC ERTVU to provide the EFAST Filing Status Codes displayed after the EFAST IND which indicates the status of the return posted:

If you determine an EFAST return was deleted erroneously, based on incomplete or missing information, you can resurrect it by using CC ERTVU definer "Z" . Input CC ERTVUZNN-NNNNNNNDPPPYYYYMM, the next screen will display the following message, "Data Accepted, Record will be updated in the next processing cycle" . Once the data resurrects, make the necessary changes to correct the account and post the return.

Use CC UPCAS to place a case in suspense status while waiting for a filer’s reply or other necessary research or to add or delete history information on the UPRES screen.

To access UPCAS:

Use CC UPDIS to request a display of the unpostable record. The response screen displays CC UPRES, used to input the unpostable resolution.

Definition of the UPRES screen:

Use CC UPRES to close single unpostable cases. In order to save keystrokes, UPRES automatically appears when requesting an UPDIS display. Close a case by entering the appropriate URC in the first space following CC UPRES. Enter items to be corrected on lines 5 and 7. Line 8 is designated for "Remarks" . Cases closed using UPRES leave SCUPMF when the weekly tape runs. You may delay closures for 16 weeks by inputting a future posting cycle in the release cycle (REL CYC) field. The case remains on SCUPMF and you can correct any erroneous closures during that time. To assist the tax examiner, error messages display when he/she makes an invalid entry.

You can find the following fields on the UPRES record.

Use CC UPTIN to display all open unpostables for a specific TIN. The unpostable displays for 90 days after the case closes.

The UPTIN record updates daily and shows the action taken to resolve the unpostable, the URC and the correction.

You can find the following fields on the UPTIN record:

When the Reversal DLN in the input TC 151 doesn't match the Control DLN in the tax fixed section, the transaction unposts UPC 851.

CC FRM77 for REV–DLN must have a valid 14-position DLN for EPMF with the first five positions as follows:

Cross reference fields PN, TIN, TXPD and 971/151 CD are valid with TC 151. Input the proper cross reference field as indicated by the 971/151 CD.

The following is a listing of the description of 971/151 closing codes (cc) valid with TC 151.

When at all possible, make a phone call before writing a letter. Use a correspondex letter when:

When your phone call is successful, follow-up your phone call(s) with a letter confirming your conversation, if necessary.

When a letter is necessary, use CC UPCASSC to suspend your case while awaiting the response.

If we don't receive the IRS request within 40 days (30 days indicated in the letter to the filer and 10 days purge time), close the case according to available information.

The following letters are available for your use. Input them via IDRS (CC LETER).

When you receive a reply from the filer after the unpostable case is closed and you determine the reply contains information that you can use to correct the filer’s account, prevent subsequent unpostables, or request further action from the IRS, correct the filer's account and respond as appropriate.

If you receive correspondence from the filer dealing with penalties, route the correspondence to EP Accounts, Mail Stop 6552. See IRM 3.13.36 for information on where to route additional attachments to correspondence.

If the taxpayer states they're in a hardship situation and you're unable to provide immediate relief, the case may meet TAS hardship criteria. Please refer to IRM 21.7.1.3.1, Taxpayer Advocate Service (TAS), or IRM 13.1.7.2, TAS Case Criteria.

What may appear to be a new plan or a change in the plan name may not actually be a change. The filer may reverse the order of the name or use abbreviations or full names versus initials. For more information on Plan Names see IRM 3.13.36. The following are some examples:

A direction from EP Determinations instructs tax examiners to leave the words "The" and "DBA" in the primary name line. There is no filer impact and the account doesn't need to be changed.

Other plans with name differences may appear to be the same plan, but are not:

Compare plan assets and the type of plan as well as the plan name to determine if the plan on the document is the same as the plan on the Master File.

The plan effective date is also means of identifying the correct plan.

Even if the plan names appear to be the same, if the type of plan or plan assets mismatch, research the account. If after thorough research you're still unable to correctly identify the plan, initiate contact with the filer.

The following tables list the Entity and Fringe Benefit Plan Codes. For Plan Characteristic Codes used on Lines 8a and 8b, see the Instructions for the Form 5500 at https://www.dol.gov/sites/dolgov/files/EBSA/employers-and-advisers/plan-administration-and-compliance/reporting-and-filing/form-5500/2020-instructions.pdf. You can find these codes on CC EMFOL using definer code P. For more information on CC EMFOLP see IRM 2.3.64, Command Code EMFOL.

If a plan number was established erroneously on the EPMF and doesn't have any return modules posted, you can delete the plan. Input a TC 020 with CC EPLAN.

Don't attempt a change to the plan name or plan number unless it is the Service’s error. Otherwise the filer should notify IRS when there is a change.

Always process Forms 5500–EZ using a plan number in the 001–500 series. Never correct the plan number to a number greater than 500.

The following section provides background information needed to determine if an employer/sponsor is or isn't required to file a return.

The EPMF unpostables uses numbers 801 through 899.

This section provides:

DON'T make changes to plan name, sponsor name, or administrator from a prior-year return if a more current return posted for the plan.

Notify filer of changes made to the sponsor name, EIN, plan name and plan number, using Letter 1072C if applicable. If there are multiple unpostables you don't need to send a letter for each year. One letter for each EIN/plan number is sufficient.

If inputting transactions to change the Master File that must post before the unpostable return posts, cycle the unpostable as needed. If closing an unpostable for both a TC 150 and TC 460 for the same module, cycle delay the TC 150 2 cycles to ensure the extension posts first.

If CC UPRES displays the message "Other cases with the same TIN on CC UPTIN" , research CC UPTIN for open unpostables cases to determine if the corrected TIN has more unpostables that you can close at the same time.

A Form 4251 charge-out generates for Entity unpostables. The clerical function forwards the Form 4251 to Files for Form 5500-EZ and Form 5558 and requests the return. While CC ERTVU provides extensive return information captured from the return record, examine the return carefully to ensure correct transcription. The EFAST2 website can't be used to research return information for campus-processed unpostables.

When working an unpostable case, always check for transcription errors first (compare the information on CC UPDIS with the information on the document). Correcting transcription errors may resolve the unpostable condition.

If you identify a return as "Prepared by TE/GE" , "Substitute Return" , "SFR" , or "Delinquent Return" , it must have CCC "C" . If missing, edit it in the top margin of the return and add with URC 8. If a Form 3198-A is attached to the "secured" return that has instructions to allow Reasonable Cause (or statement to waive penalties), CCC "R" should also be present. If missing, edit CCC "R" on the return and add CCC "R" with URC 6.

Never correct the plan number on Forms 5500–EZ to any number greater than 500.

When working unpostables, completely review the case and resolve conditions that may result in a repeat unpostable.

Programming problems occasionally make short-term changes necessary. If an unpostable cannot be corrected and closed by normal methods, release the unpostable using a URC 8. Using Form 13071 instructs Rejects on the correction needed.

This section contains procedures used to correct ERISA Filing Acceptance System (EFAST) and EFAST2 unpostables. You can identify The EFAST and EFAST2 records by the following file location codes:

The EP Master File sends to GUF any EFAST or EFAST2 transaction that can't post.

The EP Master File maintains the original EFAST or EFAST2 transaction on a recirculating file and releases the transaction after correcting the unpostable.

EFAST/EFAST2 postings updates the entity with the information provided by the filer. EFAST/EFAST2 doesn't alter the return information received.

EFAST/EFAST2 returns can't be re-processed through GMF. They must be corrected in GUF and returned to Master File, through GMF15.

There will be Form 4251 charge-outs generated for EFAST unpostables. The return won't be attached to the Form 4251, because the return isn't available at the campus. The use of CC ERTVU provides extensive return information captured from the return record. You can also use the EFAST2 website to research, view and print Form 5500 filings.

EFAST/EFAST2 processed returns aren't available in hard copy. You must research IDRS CC ERTVU to view these returns. You can also use the EFAST2 website to research, view and print Form 5500 filings.

Use extreme caution when using URC D to correct EFAST/EFAST2 TC 150 Unpostables

EFAST2 allows multiple submissions of a return to correct erroneous data. If multiple submissions of the same return unpost on the same day, they all unpost under the same unpostable code e.g. 801, 803, 823. If there are multiple unpostable filings for the same EIN, plan number, and tax period all submitted on the same day (use the Julian date of the DLN to determine submission date), treat the first submission as the TC 150, and treat the other submissions as amended filings. Close the TC 150 first and close the duplicate submissions using URC 6 to add CCC "G" . Cycle delay the posting of the duplicate submissions to post after the TC 150 posts.

Unpostable Condition – A transaction other than a TC 000 (Document Code 04 or 63) attempts to post and fails to match an EIN of an account on the EPMF. TC 121, 122, 123 or 125 generates to Entity in all seven campuses that handle EACS/EDS transactions from the Ohio AO.

Resolution RC 1 – Void the document with URC 2 back to the originator.

Unpostable Condition – An EFAST TC 150 with CCC "G" (amended return) attempts to post and the EIN on the transaction doesn't match an EIN on the EPMF.

Resolution for TC's other than 150 and 154:

Resolution for TC 150 – Research the unpostable EIN using research instructions (e.g. CCs INOLE, ERTVU, NAMEE, EMFOL etc.). See IRM 3.12.166.11.

Unpostable Condition – The EIN on a transaction other than a TC000 doesn't match an EIN on the EPMF.

Resolution – Research the unpostable using CCs INOLE, INOLEG, NAMEE, EMFOL, ERTVU, and the EFAST2 website to determine the appropriate resolution.

Unpostable Condition – A TC 151 attempts to post and the EIN on the transaction doesn't match the EIN on the EPMF.

Resolution – Research the unpostable using CC EMFOL and ERTVU to determine the appropriate resolution. If no TC 150 is present, URC D to delete the transaction and close the unpostable.

Unpostable Condition – An input Transaction Code other than TC 000 (with Doc Code 01 or 63), 150, 99X or 90X which fails to match an EIN of an account on the EPMF.

Resolution – Research IDRS and/or the EFAST2 website for a better EIN to determine the appropriate resolution. To view the Form 5558 attached to the Form 5500 or 5500-EZ, research the EFAST2 website or to obtain the Form 5558, order the document from Files using CC UPCASD.

When determining the correct EIN to post an extension, refer to IRM 3.13.36.18 and IRM 3.13.36.23.11.

If an Employee Plan Filer files a Form 7004, Application for Automatic Extension of Time to File Certain Business Income Tax, Information, and Other Returns, research CC INOLE to determine if the filer is a Form 5500 series filer. If they're an Employee Plan that filed the wrong extension, correct the form number on the extension, write "cancel DLN" to the left of the DLN, release the unpostable with URC 8, attach Form 13271, and request Rejects cancel the DLN and change the MFT to 74.

Unpostable Condition – A TC 971 attempts to post a CP 213 assessment information and no account is present on Master File.

Resolution – Re-assign the unpostable to EP Accounts Unit number 0437500001. See IRM 3.12.32.18.1, Command Code UPASG-Screen Formats, for instructions on how to re-assign the unpostable.

If you can't resolve a TC 150, TC 154 or TC 460/620 and the name control problem using the procedures in the previous section, or the wrong EIN appears to be used, follow procedures for UPC 801.

If you receive the Form 4251 from Files showing a different EIN/Name Control, correct the unpostable with URC 6.

If you receive a TC 121, 123 or 125, research CC PLINF definer E. If the entities on CC PLINF and CC ENMOD are the case, correct the unpostable with URC A.

If research locates another EIN, determine on which file the EIN is located.

If the Master File indicator is for the EPMF, correct the unpostable with URC 6.

If the Master File indicator is for the BMF, use CC ENMOD or INOLE to compare the BMF entity with the EPMF entity. If the entities are the same, input TC 000 (CC BNCHG) to establish the entity on the EPMF. Correct the unpostable with URC 6.

If the Master File indicator isn't EPMF or BMF, use CC ENMOD and compare the entity on ENMOD with the entity on PLINF. If the entities are the same, input TC 000 to establish the entity on the EPMF. Correct the unpostable with URC 6.

If the TC is a 125 and the entities aren't the same on CC ENMOD and PLINF:

If an entity change, Document Code 63 or 64, correct the name control if you can resolve it from the optional field displayed on UPDIS. Otherwise, void the unpostable with URC 2, back to originator.

If a TC 59X, 560, 460/620, 474, 475 or 930, correct the name control if you can resolve it from the optional field displayed on UPDIS.

Otherwise, void the unpostable with URC D.

If a TC 460 posted to the wrong EIN and/or plan number, follow instructions in IRM 3.12.166.46 and manually post the TC 460 to the correct EIN and/or plan number.

UPC 803 will auto-close all TC 96Xs with URC 2 back to the originator.

Unpostable Condition – When an EFAST/EFAST2 transaction failed to match either:

Resolution RC 2 – If the transaction contains evidence of a name change or the established name line was misspelled:

Unpostable Condition – An EFAST/EFAST2 TC 151 attempts to move a return to an account with a name control that doesn't match the EPMF.

Resolution – Research the unpostable using CC EMFOL and ERTVU to determine the appropriate resolution. If no TC 150 is present, URC D to delete the transaction and close the unpostable.

Unpostable Condition – A transaction other than TC 012 Doc Code 64 attempts to post and the EPMF plan filing requirement is "8" .

Resolution:

Unpostable Condition – A transaction other than TC 012 (Doc Code 63) attempts to post and the EPMF filing requirements are all "8s" . Unpostables requests to reassign the case to the Entity Control function.

Resolution:

When resolving UPC 812, remember that:

If the unpostable is a TC 930, it will auto-close with URC D.

If the unpostable is a TC 960, it will auto-close with URC D.

If the unpostable is a TC 424 or TC 592, release using URC 0.

Unpostable Condition – An EFAST/EFAST2 TC 150 and/or TC 150 with CCC "G" (amended return) attempts to post and there is no plan data module on the EPMF for the plan number on the input transaction.

Resolution – Research the unpostable using research instructions (e.g., CCs INOLE, ERTVU, NAMEE, EMFOL, etc.).

Unpostable Condition – A TC 151 attempts to post and the return module doesn't have an unreversed TC 150/154/976 or TC 977.

Resolution – Research the unpostable using CC EMFOL and ERTVU. Determine if the return to reverse posted to a different plan module for the plan period unposted. If found, URC 6 the TC 151 to reverse the return.

If ERTVU research shows no data for the TC 150, input URC D to resolve the unpostable. If a TC 151 is present to reverse the TC 150 with no data, input a URC D to resolve the unpostable.

If no TC 150 is present, void the unpostable with URC D.

Unpostable Condition – If a Form 5558 request for an extension of time to file, plan number on a TC is other than a TC 000 attempts to post and fails to match a plan number of an account on the EPMF.

Resolution – Research IDRS and the EFAST2 website for a better plan number to determine the appropriate resolution. To view the Form 5558 attached to the Form 5500 or 5500-EZ, research the EFAST2 website or order the Form 5558 from Files using CC UPCASD.

The DLN input codes for MFT 74 Form 5558 are as follows:

Unpostable Condition – This unpostable condition occurs when an account isn't present.

Resolution – RC1 MFT 76 (TC 150 and TC 610) – Research IDRS to determine the establishment of an account. If both a TC 610 and TC 150 for the same EIN, plan number, and tax period unposted, release the TC 610 first and input cycle delay 2 when closing the TC 150 or the unpostable repeats as a UPC 363-6.

Unpostable Condition - A TC 670, 672 and 740 payments attached to correspondence or a notice attempts to post with an invalid Plan Number 000.

Resolution - If the TCs plan number is 000, research CC UPTIN and follow the instructions below:

Unpostable Condition - A TC 960 attempts to post and there is no plan data module present on the EPMF for the plan number on the input transaction.

Resolution - If TC 960, release using URC 2.