There is no tax-related IDT activity on the TIN entered on the Form 14039

The address of the Form 14039 matches the address of record.

The case does not involve the Get Transcript incident or EPSS did not disable the on-line account, see IRM 25.23.2.8, Miscellaneous Identity Theft Indicators, for additional information on disabled on-line accounts.

The TIN entered on the form is not already part of the IP PIN pool, see IRM 25.23.2.9.2, Identifying If a Taxpayer has an IP PIN Requirement, for additional information.

There is not an existing TC 971 AC 504 on the account and a CP 01C /CP 01C (SP) has not been issued within the last three years from the received date of the claim.

Use the IAT IPSU Tool to input the TC 971 AC 504 on the taxpayer's account with MISC field code NKI. This MISC code will generate a systemic notice CP 01C (English) or a CP 01C (SP) (Spanish) to the address of record unless one of the exceptions below applies. Refer to IRM 25.23.2-4, IMF Only TC 971 AC 504, for additional information on MISC Field Codes and the Secondary Date Field.

Input CII case notes and close the account on AMS/CII.

There is no tax-related IDT activity on the TIN entered on the Form 14039

The address on the Form 14039 matches the address of record

The case does not involve the Get Transcript incident or EPSS did not disable the on-line account, see IRM 25.23.2.8, Miscellaneous Identity Theft Indicators, for additional information on disabled on-line accounts

the TIN entered on the form is not already part of the IP PIN pool

There is an existing TC 971 AC 504 on the account and a CP 01C / CP 01C (SP) has been issued within the last three years from the received date of the claim

Use the IAT IPSU Tool input TC 971 AC 504 on the taxpayer's account with the appropriate MISC field code NKI including the identifier "-M" . This MISC code does not generate a systemic notice CP01C (English) or a CP 01C (SP) (Spanish) and indicates the requirement to manually issue of the Letter 4402C/4402C-SP. Refer to IRM Exhibit 25.23.2-4, IMF Only TC 971 AC 504, for additional information on MISC Field Codes and Secondary Date Field.

Issue a Letter 4402C/4402C-SP, ID Theft (Self-Identified) - AM AC 504 Notification Letter),to the taxpayer’s address of record. If claim was filed ONLY to respond to a CP 01E notice, see (2) below for additional letter issuance guidance. Capture the “request completed” screen on the CII case.

Input CII case notes and close the account on AMS/CII.

Form 14039 was filed to report a new non-tax-related incident on the TIN

There is no tax-related IDT activity on the TIN entered on the Form 14039

The address on the Form 14039 matches the address of record

The case does not involve the Get Transcript incident or EPSS did not disable the on-line account, see IRM 25.23.2.8, Miscellaneous Identity Theft Indicators, for additional information on disabled on-line accounts

There is an existing identity theft identifier of TC 971 AC 501 or 506 on the account, or the account IP PIN field on CC IMFOLE contains a “1”

Use the IAT IPSU Tool to input a TC 971 AC 504 with the MISC field code NKI including the identifier "-M" which indicates the requirement to manually issue of the Letter 4402C/4402C-SP.

Issue the Letter 4402C/4402C-SP, ID Theft (Self Identified) - AM AC 504 Notification Letter),to the taxpayer’s address of record. See (2) below for additional letter issuance guidance. Capture the “request completed” screen on the CII case for the Letter 4402C/4402C-SP.

Input CII case notes and close the account on AMS/CII.

There is no tax-related IDT activity on the TIN entered on the Form 14039

The address on the Form 14039 does not match the address of record

The case does not involve the Get Transcript incident or EPSS did not disable the on-line account, see IRM 25.23.2.8, Miscellaneous Identity Theft Indicators, for additional information on disabled on-line accounts.

Use the IAT IPSU Tool to input a TC 971 AC 504 on the taxpayer's account with the MISC field code NKI including the identifier "-M" which indicates the requirement to manually issue of the Letter 4402C/4402C-SP. Refer to IRM Exhibit 25.23.2-4, IMF Only TC 971 AC 504, for additional information on MISC Field Codes and the Secondary Date Field.

Issue a Letter 4402C/4402C-SP, ID Theft (Self-Identified) - AM AC 504 Notification Letter), to the mailing address as noted on Form 14039, Identity Theft Affidavit. If claim was filed ONLY to respond to a CP 01E notice, see (2) below for additional letter issuance guidance. Capture the “request completed” screen on the CII case.

Input CII case notes and close the account on AMS/CII.

There is no master file account for the TIN entered

There is no tax-related IDT activity on the TIN entered on the Form 14039

The case does not involve the Get Transcript incident or EPSS did not disable the on-line account, see IRM 25.23.2.8, Miscellaneous Identity Theft Indicators, for additional information on disabled on-line accounts

Establish an account following guidance in IRM 3.13.5.117. Establishing a New Account (TC 000). Suspend the case for 14 days and monitor for account posting. Refer to IRM 25.23.4-11, IDRS Activity Codes and Definitions, for recommended Activity Codes while case is suspended. Once Master File account post proceed to Step 2.

Using the IAT IPSU Tool input TC 971 AC 504 on the taxpayer's account with the MISC field code NKI. This will generate a systemic notice CP 01C (English) or a CP 01C (SP) (Spanish). See IRM Exhibit 25.23.2-4, IMF Only TC 971 AC 504, for additional information on MISC Field Codes and the Secondary Date Field.

Input the phone number if the Form 14039 includes contact information. It is recommended to use the IAT Phone Number tool when adding or updating a phone number.

Input CII case notes and close the account on AMS/CII.

Refer to the appropriate IRM sub-section below and follow procedures:

Issue the 131C letter. Use an open selective paragraph in the letter to explain a complete TIN is needed to place an identity theft marker on their account. Request they return the Form 14039 with a complete TIN.

Enclose the taxpayer’s original claim and any other information they may have included.

Enter the appropriate CII case notes.

Close the case on CII.

The TC 971 AC 504 code can be reversed.

The address on the taxpayer (Form 14039, Correspondence, Envelope) inquiry matches the address of record.

The taxpayer provided a reasonable explanation as to why the marker should be removed.

Input a TC 972 AC 504 using the MISC field value "TPRQ" to reverse the TC 971 AC 504 per the taxpayer’s request. See IRM 25.23.2-5, IMF Only TC 972 AC 504 — Reversal of TC 971 AC 504, for a list of MISC field values available to use.

Issue a Letter 4402C or Letter 4402C-SP, ID Theft (Self-Identified) - AM AC 504 Notification Letter, using an open selective paragraph in notifying the taxpayer we processed their request to reverse the indicator.

Input CII case notes and close the account on AMS/CII.

The TC 971 AC 504 MISC field code is SPC1, SPC2, RPM1, RPM2, RPM3, RPM4, or EAFAIL

The address of record does not match the taxpayer’s request (Form 14039, Correspondence, Envelope)

See IRM 25.23.2.8.1.3, IMF Only - Manually Reversing TC 971 AC 504, for further explanation and additional IRM references related to the MISC field codes.

Use the "Update Data" button on CII to convert the assigned IDT7 to an RFRR.

Reject the request by issuing a Letter 5835C explaining why the request is being rejected. Use Required Letter Scenario 4. See Exhibit 25.23.3-1, Fraudulent Return Requests Program - Required Letter Scenarios for the 5835C Letter. Capture the 5835C letter “request completed” screen on the RFRR CII case.

Enter the Scenario # used for the 5835C on the CII case as a case note.

Close the RFRR once all actions are complete.

Use the Update Data button on CII to convert the assigned IDT7 to an IDT5.

Continue with IDT5 processing. See IRM 25.23.3.2.4, Response to Identity Theft and IM Breach Notification Letters/Notices - IDT5.

Identify the missing required items.

Use the "Update Data" button on CII to convert the Category Code IDT7 to RFRR.

Issue a Letter 5835C to the requestor Use Required Letter Scenario 2A, 2B, 3A, 3B, or 3C. See Exhibit 25.23.3-1, Fraudulent Return Requests Program - Required Letter Scenarios for the 5835C Letter. Capture the 5835C letter “request completed” screen on the RFRR CII case.

Leave a detailed CII Case note on the RFRR case. The note must contain the specific missing documentation from the requestor.

Enter the Scenario # used for the 5835C on the CII case as a case note.

Close the RFRR case.

Use the Update Data button on CII and convert the Category Code from IDT7 to RFRR.

Issue the Letter 5835C rejecting the request. Use Required Letter Scenario 4 or 5; See Exhibit 25.23.3-1, Fraudulent Return Requests Program - Required Letter Scenarios for the 5835C Letter. Capture the 5835C letter “request completed” screen on the RFRR CII case.

Leave a detailed CII Case note on the RFRR case. The note must contain the specific missing documentation from the requestor.

Enter the Scenario # used for the 5835C on the CII case as a case note.

Close the RFRR case

Reject the request.

Use the Update Data button on CII to convert the Category Code from IDT7 to RFRR.

Issue a Letter 5835C rejecting the request. A detailed explanation for rejection must be included. Use the Required Letter Scenario 3C. See Exhibit 25.23.3-1, Fraudulent Return Requests Program - Required Letter Scenarios for the 5835C Letter. Capture the 5835C letter “request completed” screen on the RFRR CII case.

Leave a detailed CII Case note on the RFRR case. The note must contain the specific missing documentation from the requestor.

Enter the Scenario # used for the 5835C on the CII case as a case note.

Close the RFRR case.

CC TRDBV - Used to view fraudulent return year requested.

CC IMFOL and CC TXMOD use for research.

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See IRM 25.23.3.2.6.2, Preliminary Review - Overview . Ensure the preliminary review has been completed prior to following the steps listed above.

Use CII, when possible, to communicate with the employee working the tax-related identity theft case to inform/advise them:

Issue an interim letter to the requestor notifying them the tax-related identity theft issue has not been resolved and that once the issue is resolved, their request will be honored. The IDTVA CSRs name and extension must be included in the correspondence. Use Required Scenario 11. See Exhibit 25.23.3-1, Fraudulent Return Requests Program - Required Letter Scenarios for the 5835C Letter. Capture the “request completed” screen of the 5835C interim letter on the CII case.

Maintain an open control in "B" status with Category Code IDT7 to monitor the account to resolution.

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Continue with printing and masking returns for the requested tax year after all controls are closed for that tax year.

Use secure e-mail or F4442 for communication and coordination with the assigned POC to inform/advise the employee working tax-related identity theft case:

Issue an interim letter to the requestor notifying them the tax-related identity theft issue has not been resolved. Once the issue is resolved their request will be honored. IDTVA CSRs name and extension must be included in correspondence. Use Required Scenario 11. See Exhibit 25.23.3-1, Fraudulent Return Requests Program - Required Letter Scenarios for the 5835C Letter. Capture the “request completed” screen of the 5835C interim letter on the CII case.

Maintain an open control in "B" status with Category Code IDT7 to monitor the account to resolution.

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Once the tax-related identity theft case has been closed, continue with Step 3 - Print/Save fraudulent return(s) to a PDF

Continue with printing and masking returns for the requested tax year after all controls are closed for that tax year.

Review the account for a TC 971 AC 522 and input when applicable. Refer to IRM 25.23.2.3, Identity Theft Claims - General Guidelines, and Exhibit 25.23.2-10, IMF Only TC 971 AC 522 Tax-Related Identity Theft, for requirements and input procedures. All cases assigned to an IDT inventory must be reviewed to determine if an Economic Impact Payment was issued. See IRM 25.23.4.20.2, Economic Impact Payment (EIP) - Additional Research for Identity Theft (IDT) Cases.

Create a new case for any IDT impacted tax years identified. An IDRS and CII control base must be opened for all tax years indicated and update to the appropriate identity theft Category Code. Refer to IRM 25.23.2.3.2.1(5), Addressing All Taxpayer Issues and Exhibit 25.23.2-16, IDTVA IDRS Category Controls by Function.

Enter CII Case Note: "IDT created by IDTVA" . In the same case note include the reason why the case cannot be resolved, advise that a request for a copy of a fraudulent return has been received and any additional information that may assist with the resolution must be included.

Maintain an open control in "B" status with Category Code IDT7 to monitor the account resolution.

Reassign the new identity theft control to the Domestic Identity Theft Centralized Distribution Site (CDS)

Issue an interim letter to the requestor notifying them the tax-related identity theft issue has not been resolved. Once the issue is resolved their request will be honored. IDTVA CSRs name and extension must be included in the correspondence. Use Required Letter Scenario 11. See Exhibit 25.23.3-1, Fraudulent Return Requests Program - Required Letter Scenarios for the 5835C Letter. Capture the “request completed” screen of the 5835C interim letter on the CII case.

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Continue with printing and masking return for the requested tax year after all controls are closed that year.

Take the following actions:

Send the taxpayer a 5835C letter informing them their tax issue has not yet been resolved - use Required Letter Scenario 1, 7A, 7B, or 11; See IRM Exhibit 25.23.3-1, Fraudulent Return Requests Program - Required Letter Scenarios for the 5835C Letter.
REMINDER: Capture the “request completed” screen of every 5835C letter on the CII case. See IRM 21.5.1.5.1, CII General Guidelines.

Enter CII Case Note on the IDT7 Unresolved Issue - "Fraudulent Return Request - controlled to RICS/RIVO. Requesting case be resolved within 60 days".

Keep the IDT7 base open. If after 60 days no action has been taken, please update the control above with new activity code "2NDRIVO-FR" and allow 30 days for a response.
NOTE: If no response after 2nd follow-up request, email Form 4442 to ITVA HQ at *TS IPSO ITVA 4442. Use subject line - "2NDRIVO-FR - No Response"
Caution: If the case does not meet RIVO criteria, the case control will be closed and AMS notes will show the reason for rejection. For example, MFT 32 is present and is identified as the fraudulent return. This does not meet criteria for referral to RICS since the issue is resolved.

Access the TDS Application on the Employee User Portal (EUP); see IRM 21.2.3.5.8.4.1, Tax Return Transcript for Identity Theft.

Select DLN Transcript Request from the TDS home page.

On the Product Delivery Options screen under Delivery Method select Postal Mail for the method of delivery and check the box for generating a cover letter.

Next, on the Taxpayer Information screen under Personally Identifiable Information select Mask for a masked transcript, then input the DLN of the fraudulent return (TC 150, TC 976, or MFT 32 TC 976 DLN).

Once remaining fields are completed then continue to Confirmation screen to review your request has been accepted then click done.

Issue 5835C letter using Required Letter Scenario 6A. See Exhibit 25.23.3-1.

Input a CII case note identifying the Letter 5835C Scenario # used and that TDS was used to deliver the transcript via postal mail option. For example, “5835C Scenario 6A TDS postal mail”.

Close the IDT7 control once you have confirmed all the tax year(s) requested have been addressed.

Access the MeF Application on EUP. See IRM 21.2.2.4.4.9, Modernized eFile Return Request Display (RRD).

Print to Adobe PDF (this action will bring up a save window) using the Step/Action Chart in (4) below.

Then follow procedures in IRM 25.23.3.2.6.4, Manual Masking of MeF and TRDBV Fraudulent Return Request Transcript.

Use CC TRDBV on IDRS. For more information on CC TRDBV, see IRM 2.3.73.2.1, Command Code (cc) TRDBV General.

Print return from CC TRDBV to Adobe PDF (this action will bring up a save window) using the Step/Action Chart in (4) below.

Then follow procedures in IRM 25.23.3.2.6.4, Manual Masking of MeF and TRDBV Fraudulent Return Request Transcript.

Attempt to contact the individual filing as the parent or legal guardian following the guidance in IRM 25.23.3.2.7.2, Authentication Overview - Form 15227 for authenticating parent or legal guardian.
If the taxpayer answers, once authentication is complete, inquire if they can provide proof of the relationship (i.e., court order, adoption certificate, or other legal documentation) and it states they can act on behalf of the dependent (custodial parent). Refer to IRM 25.23.4.8.3.1 (3) for a list of acceptable documentation. If they are able to provide a copy of legal documentation, request the documentation be faxed to you within 5 business days. Once received continue processing the application using procedures in IRM 25.23.3.2.7.2, Authentication Overview - Form 15227.
If you authenticate the parent/legal guardian and they are unable to provide, do not have the documentation that they can act on behalf of the dependent, or you do not receive the requested information after the 5 business days, Reject the Form 15227 application - Follow guidance in IRM 25.23.3.2.7.1.1 (2), Research – Confirming Eligibility to File Form 15227 for rejecting a claim received from a 3rd party.

If you are unable to reach the parent/legal guardian after two attempts, then follow procedures in IRM 25.23.3.2.7.2.3, Authentication - Contacting the Applicant/Requestor.

Research TIN of dependent to determine parental or guardian information on CC DDBKD. Use the information available on IDRS command codes, AMS, and Accurint to determine which parent/guardian filed IP PIN application for dependent. Such as address and/or telephone number on Form 15227 matches information of parent/guardian listed on CC DDBKD.

If you located enough information using the available tools to determine the identity of the parent parent/guardian who submitted the request, then continue processing Form 15227 following guidance in Box 1 above.

If you are unable to located enough information using the available tools to determine the identity of the parent/guardian who submitted the request, then continue processing Form 15227 following guidance in Box 2 above to reject the Form 15227 application.

Follow guidance in IRM 25.23.4.3.2, Case Transfer within IDTVA, to Communicate with the assigned employee or their manager to request reassignment of the CII case. Provide the two CII cases numbers and category types.

Link the IDTX to the open control on CII.

Take all required actions to resolve the tax-related case.

Document all research completed on a CII Case Note.

Based on final determination of the IDT tax related CII case, if there is a pending or posted TC 971 AC 501 or 506 present, follow steps in IRM 25.23.3.2.7.1.1(2), Research - Confirming Eligibility to File Form 15227 to reject the case. If not, continue processing Form 15227 following procedures in IRM 25.23.3.2.7.2, Authentication Overview - Form 15227.

Link the IDTX to the open control on CII.

Leave a detailed CII case note on the link case communicating with the assigned employee of the open tax-related case what actions were taken on your IDTX case, including research performed.

Continue processing Form 15227 following procedures IRM 25.23.3.2.7.2, Authentication Overview - Form 15227.

Utilize the create case option in CII to create a new case. Use the appropriate IDT Category Control (ex: IDT1, IDI1, IDT3, etc.). Refer to IRM 25.23.2-16, IDTVA IDRS Category Controls by Function.

Assign the case to your IDRS profile number and input the Identity Theft Document Type (Doc Type) with the appropriate program code, function, and priority code. Refer to IRM 25.23.4.3.5, Priority Codes for IDTVA CII Cases, to determine the correct priority code.

Check the case for potential statute issues. If no statute issue exits, then check the “statute searched” box on CII case. See IRM 21.5.1.5.2(11), Cases Currently Assigned in CII.

Research CC ENMOD to determine if the account contains a TC 971 AC 522 with the MISC Code UNWORK or IRSID for the affected tax year. If you determine there is no TC 971 AC 522 present, input on ENMOD using cc REQ77. Use the tax year of the identity theft incident in the Secondary Date field. See IRM 25.23.2.4.5, IRS Initiated Suspicion of Identity Theft - TC 971 AC 522 IRSID.

Take all required actions to resolve the tax-related case.

Based on final determination of the IDT tax-related CII case, if there is a pending or posted TC 971 AC 501 or 506 present, follow steps in IRM 25.23.3.2.7.1.1(2), Research - Confirming Eligibility to File Form 15227, to reject the case. If not, continue processing Form 15227 following procedures in IRM 25.23.3.2.7.2, Authentication Overview – Form 15227.

Utilize the create case option in CII to create a new case. Use the appropriate IDT Category Control (ex: IDT1, IDI1, IDT3, etc.). Refer to IRM 25.23.2-16, IDTVA IDRS Category Controls by Function. Refer to IRM 25.23.4.3.5, Priority Codes for IDTVA CII Cases, to determine the correct priority code.

Check the case for potential statute issues. If no statute issue exists, then check the “statute searched” box on CII case. See IRM 21.5.1.5.2(11), Cases Currently Assigned in CII.

Research CC ENMOD to determine if the account contains a TC 971 AC 522 with the MISC Code UNWORK or IRSID for the affected tax year. If you determine there is no TC 971 AC 522 present, input on ENMOD using cc REQ77. Use the tax year of the identity theft incident in the Secondary Date field. See IRM 25.23.2.4.5, IRS Initiated Suspicion of Identity Theft - TC 971 AC 522 IRSID.

Reassign the new identity theft case control to the Identity Theft Centralized Distribution Numbers (CDS) located on the AM Site Specialization Temporary Holding Numbers listing.

Leave a detailed CII case note on the link case communicating with the newly created IDT case what actions were taken on your IDTX case, including research performed.

Continue processing Form 15227 following procedure follow steps in IRM 25.23.3.2.7.2, Authentication Overview – Form 15227.

Advise the caller their account has been marked with an ID Theft indicator so we cannot process their paper application and they will receive an official letter within 21 days. Follow steps in IRM 25.23.3.2.7.1.1(2), Research – Confirming Eligibility to File Form 15227 for rejecting the claim.

Advise the applicant we cannot process their IP PIN application until they have completed the steps you provided. Advise the taxpayer we will keep their claim open for an additional 60 days while they take the necessary steps.

Advise the taxpayer to contact you once ID verification has been completed. Provide the IDTVA Theft toll-free telephone number 855-343-0057, your name and six-digit extension, and your hours of operation.

Suspend the IDTX case for 60 days and monitor the TPP issue for resolution.

If after the 60-day suspense period the TPP issue is still unresolved, reject the claim. Issue the Letter 4403C using the appropriate Required Letter Scenario, refer to IRM Exhibit 25.23.3-2. Capture the request completed screen on CII.

Input required narratives and enter the Required Letter Scenario number used for the 4403C on the CII case notes and close your IDTX base.

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