R0000-500-01 | Internal Revenue Service

Business Rule R0000-500

 
Error

The Primary Social Security Number (SSN) and the last name of the Primary taxpayer on the return do not match IRS records.

Solution
  • Review your return to be sure the SSN and last name match what is printed on your Social Security Card.
  • Make any corrections.

If you continue to get this error, contact the Social Security Administration at 800-772-1213 or www.ssa.gov to correct the issue. Ask them to update the IRS records and provide an estimate for the update.

  • When SSA makes a correction to your SSN, e-file again.
  • If this will cause you to miss the filing deadline, you may want to print and mail your return.

Make the correction(s) and resubmit.

If you are making a payment, you may have to re-date Step 3, Payment Options.

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