Error
The Primary Social Security Number (SSN) and the last name of the Primary taxpayer on the return do not match IRS records.
Solution
- Review your return to be sure the SSN and last name match what is printed on your Social Security Card.
- Make any corrections.
If you continue to get this error, contact the Social Security Administration at 800-772-1213 or www.ssa.gov to correct the issue. Ask them to update the IRS records and provide an estimate for the update.
- When SSA makes a correction to your SSN, e-file again.
- If this will cause you to miss the filing deadline, you may want to print and mail your return.
Make the correction(s) and resubmit.
If you are making a payment, you may have to re-date Step 3, Payment Options.