The information you entered, last year's Adjusted Gross Income (AGI) or the PIN you used to sign that return, does not match IRS records.
Change the information you entered in Step 4, E-File your Tax Forms. If you have a copy of last year's return, use it to enter the correct information.
NOTE: Due to delayed processing, in some cases, your prior year may not have fully processed at the IRS. Entering $0 (zero) as the prior year Adjusted Gross Income may resolve your error.
If you used the Non-Filers: Enter Payment Info Here tool last year to register for an Economic Impact Payment, enter "$1" as your prior year AGI. See Claiming the Recovery Rebate Credit if you aren’t required to file a tax return.
If delayed processing is not the cause of your rejection:
- Enter the exact AGI of last year's originally filed return.
- If you did not file a return last year, enter a zero into the AGI area
- If last year's return was not processed by the early part of December last year, enter a zero into the AGI area
- If you do not know what last year's AGI was, enter the PIN you used to sign last year's return in the designated area
If you do not know last year's AGI or last year's signature PIN, or you are positive you know what the AGI or PIN is, but the return rejects anyway, you will have to file a paper return. We cannot assist you in determining your AGI or Signature PIN for the prior year.
Make the correction(s) and resubmit.
If you are making a payment, you may have to re-date Step 3, Payment Options.