Free File Fillable Forms help | Internal Revenue Service

Free File Fillable Forms help

 

Rejected returns help

If you received an email from customer_service@freefilefillableforms.com stating your Free File Fillable Form was rejected, use the Error Search Tool to find a solution.

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Tax help

Known software issues

When we discover an issue, we post it below. Review the tentative fix date. Before you attempt to update your return revisit this page to see if the date has changed. If your issue was on this page and has been removed, the developer reports the issue was resolved.

 
Issue description Tentative fix date

Account Access Issues: 

  • Difficulty accessing accounts. 
  • Users being logged out unexpectedly. 

We are aware that this issue is affecting some taxpayers. We do not have a specific fix at this time. 

If you continue to experience this issue, we recommend exploring our Guided Tax Software Options.

For more information on alternative filing options, please visit File your tax return.