Contact the Return Preparer Program

Contact the Return Preparer Program

PTIN questions

Live Chat 

We are now able to answer questions specific to your PTIN account via web chat. 

PTIN Account Information Line - Toll-Free: 877-613-PTIN (7846) 
Toll Number for International Callers: +1 915-342-5655 
Hearing Impaired Callers TTY: 877-613-3686 
Hours of Operation: Monday - Friday, 8 a.m. - 5 p.m. (CST)

Scheduling for the IRS Special Enrollment Examination (to become an enrolled agent):

Primary Toll-Free: 800-306-3926
Hours of Operation: Monday - Friday, 8 a.m. - 8 p.m. (ET)

Note: This line only answers questions regarding the SEE.

IRS continuing education provider questions:

Primary Toll-Free: 888-316-7581 
Toll Number: +1-916-738-8001 
Hours of Operation: Monday - Friday, 8 a.m. to 5 p.m. (PT)

Note: This line only answers questions related to IRS CE Providers and assists with CE Provider system technical issues.

Office of Enrollment questions:

Primary Toll-Free: 855-472-5540 
Hours of Operation: Monday - Friday, 7:00 a.m. - 5 p.m. (CST)

Note: This line only answers enrollment questions, including those about the status of Form 23, Application to Practice Before the IRS, or Form 8554, Application for Renewal to Practice Before the IRS.

Email: EPP@irs.gov

Note: This mailbox is not for IRS employee verification. If you are trying to confirm whether someone is an actual IRS employee because you received an unsolicited visit, phone call, or email claiming to be from the IRS, please visit Report Phishing.

This mailbox is only for the IRS Enrolled Agent Program. We will not respond to other inquiries.

Mailing Address: 
Internal Revenue Service  
Enrolled Agent Policy & Management  
127 International Dr Room - EA125
Franklin, TN 37067

Submit a name/address change request or proof of CE credits via email at EPP@irs.gov. Please include your old and new address with your address change request. For a name change request include legal documentation to support the name change.

Do not staple documents.