My organization is required to e-file its Form 990 but can't because it changed its name. Do we have to request a waiver from the requirement to e-file the Form 990?

No. You do not have to request a waiver from the requirement to e-file because your inability to file is a limitation of the e-file system. However, after you file your return on paper, you will receive a notice from the IRS which has been automatically generated asking the organization to e-file. You do not have to respond to this notice, because it will be closed out and you will receive a closing letter. Be sure that you include the required supporting material for a change of name with your paper return. (See Change of Name - Exempt Organizations). If you have previously reported a change of name, you may wish to confirm with Customer Account Services that we have updated your organization's name in our records before attempting to e-file.