The Alternative Media Center (AMC) provides a variety of accessible products to help people who use assistive technology such as screen reading software, refreshable Braille displays and screen magnifying software. These products include tax forms, instructions and publications that can be downloaded or viewed online as Section 508 compliant PDF, HTML, eBraille, text and large print. Please note that every product is not available in all formats. For example, tax forms are not available as HTML. The AMC operates a facility to produce interpoint Braille and large print pages. The AMC also has Braille transcriptionists who use translation software to deliver customized translation services. Current products The AMC provides accessible tax forms, instructions and publications on the Accessible IRS tax products page. To request paper copies of tax forms, instructions or publications in Braille or large print, call the tax form telephone number at 800-829-3676. Accessible taxpayer notices and letters Beginning January 31, 2022, taxpayers can complete Form 9000, Alternative Media Preference PDF, to choose to receive their IRS tax notices in Braille, large print, audio or electronic formats. This includes notices about additional taxes or penalties owed. Taxpayers can include the completed form with their tax return, mail it as a standalone form to the IRS or call 800- 829-1040 to elect their preferred format. If you already received a notice or letter in print format and prefer it in Braille, large print, audio or text, choose one of the three options below to request your preference. Call the tax assistance number at 800-829-1040. Fax your notice and a cover sheet to: Alternative Media Center, at 855-473-2006. On the cover sheet, write “Alternative Media Format" at the top and include your name, address, daytime phone number and your preferred alternative media format. Mail your notice with a note stating your preferred format (Braille or large print) to: Internal Revenue Service Alternative Media Center 400 N. 8th St., Room G39 Richmond, VA 23219. Once the AMC receives your notice it will take up to 15 business days to convert it to your preferred format and mail it back to you. Accessibility helpline We have established an Accessibility Helpline to answer questions related to current and future accessibility services and alternative media formats available to taxpayers with disabilities. Please call 833-690-0598 if you need accessibility assistance. The Accessibility Helpline does not have access to your IRS account. For assistance with matters regarding tax law, refunds or other account related issues, visit the Let us help you page on IRS.gov. File a complaint The IRS Office of Equity, Diversity and Inclusion (EDI), Civil Rights Division upholds and protects the civil rights of all taxpayers, including individuals with disabilities or limited English proficiency. If you have experienced discrimination by during an IRS conducted program or by staff/volunteer, please address your complaint or concern using the Accessibility Helpline when it becomes available or submit a complaint in writing using Form 14652 (EN/SP), Civil Rights Complaint PDF, to: Director, IRS Civil Rights Division Room 2413 1111 Constitution Avenue, NW Washington, DC 20224 For all other inquiries concerning taxpayer civil rights, contact EDI at the mailing address above or send an email to edi.civil.rights.division@irs.gov.
